Frequently Asked Questions
What is the history of EasyPOS Solutions?
EasyPOS Solutions is based on a company formed in Australia in 1992 to address the needs of the resort, hotel and restaurant industry. At the time, there were no systems that met the needs of this growing industry. The original software program was DOS based and was used by more than 100 customers. Since then, the program has been further developed and improved to run on Windows 7 and cater for the growing needs of the small restaurant/take-away food industries in today’s market. The latest improved software is called DPos, and is used by many food businesses in Philippines, Australia, New Zealand and Singapore.
What do I get for my start-up fee?
If you have your own computer equipment, DPos can be installed and training provided. There is an on-going monthly licence fee payable by direct debit for as long as you use the software. If your shop is in an area outside Luzon, extra travel costs may be incurred.
What if I do not have any equipment?
We are able to provide you with reliable equipment including touch screen, server, docket printer, and cash drawer, at very competitive prices. An installation fee is payable. The amount of the installation fee will depend on our travel expenses.
What is the monthly licence fee?
The licence fee allows use of our DPos software and access to our free software support service. The monthly licence fee is paid by direct debit.
How long do I have to pay licence fees?
You must pay licence fees as long as you are using our DPos software. Licence fees will stop on the 1st of the month following notice to us that you wish to cease use of DPos. The benefit to you is that you only pay if you are happy to use the DPos program.
How long does installation and training take?
We like to allow one day for DPos installation and training. On that day all computers are installed and menus configures, ready for DPos to work the following day.
Do I have to pay for upgrades to the software?
No. Upgrades to the latest version of DPos are provided free of charge. We are constantly developing and improving our software to enable you to get the best out of your business.
Is there a fee to cancel my licence agreement?
No. As soon as we receive notification that you wish to cease using our DPos software, we will cancel the direct debit, and arrange for DPos to be disabled.
Are you able to install and support DPos in all Philippines?
Yes. Our DPos system is being used by clients across the Philippines, Australia and Asia for their retail businesses.
Does DPos provide client satisfaction?
All our clients are extremely satisfied with DPos. Some have bought and sold businesses several times, and want to use our software for their new food premises. We are happy to refer you to any of our clients. Some of our clients have reported back to us that DPos has provided an increase in their turnover, improved the accuracy of their records, and the ability to take orders 50% faster.
What are the benefits and features of DPos?
Free phone support, Flexibility to work in any hotel, resort and restaurant, Fast system that is easy to use, Low cost, Specials are easy to create, Numerous built-in reports, Easy to alter menu items and prices, Training provided, Tracks all labour, Stock module, Caller ID, Customer loyalty program, Web ordering, Integrated EFTPOS, Built for touch screens, Remote online support, Free upgrades provided, No hidden costs.
What is the best thing about DPos?
The best thing about DPos is the simplicity and ease of use. DPos has been specifically designed for the resort, restaurant and hotel industries and made easier to use and train staff how to use.
What sort of support is provided for DPos?
We provide out clients a free, fast, efficient support service. We are also able to provide support through remote access, which enables us to provide support while you look on.
Are there any hidden costs with DPos?
There are no hidden costs with DPos, or fixed term agreements. There is only a monthly licence fee that is paid by direct debit.
Can DPos handle clients with more than one store?
Yes. DPos has the reporting functionality to enable you to keep track of sales from multiple sites.