Essential Duties and Responsibilities:

• Sales Support:
  • Assist the sales team in managing customer accounts, including order processing, quote generation, and contract management.
  • Coordinate sales meetings and assist in maintaining sales-related documentation.
  • Collaborate with sales representatives to provide timely and accurate responses to customer inquiries and resolve any issues.
  • Track and report on sales activities, including sales targets and pipeline updates.
  • Assist in the preparation of sales reports for management review.
• Project Administration:
  • Work closely with the project management team to ensure smooth project execution.
  • Help in creating and maintaining project schedules, timelines, and budgets.
  • Coordinate project meetings, including agenda preparation, meeting minutes, and action item follow-up.
  • Assist in resource allocation and tracking project progress against established milestones.
  • Ensure effective communication and collaboration among project stakeholders, both internal and external.
• Documentation and Reporting:
  • Maintain accurate and up-to-date records of sales transactions, project documentation, and client information.
  • Prepare and distribute various reports, including project status updates.
  • Support the development and implementation of standardized processes and procedures for sales and project administration.
• Relationship Management:
  • Build and maintain positive relationships with clients, ensuring exceptional customer service and satisfaction.
  • Foster effective communication and collaboration between the sales team, project managers, and other internal departments.

Requirements:

• Strong organizational skills with a keen eye for detail and the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills.
• Proficiency in using CRM systems and project management tools.
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills and the ability to adapt to changing priorities.

If you are a motivated and proactive professional with a passion for sales and project management, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our sales efforts and project initiatives.

Essential Duties and Responsibilities:

• Manages and assesses customer needs.
• Manage incoming calls and chat support inquiries.
• Manage incoming email requests – technical or software inquiries/issues.
• Provide quality and valid outputs using the right methodology and tools.
• Handle customer requests and complaints.
• Provide solutions to obtain customer satisfaction.
• Safe handling of records and files from every request that is processed.
• Follow correct lines of communication and policies.
• Ensure customer satisfaction and provide professional customer support.
• Perform other duties as may be assigned.
• Attend to customer feedback on the product.

Essential Duties and Responsibilities:

• Develop custom web application using PHP 7 and React.
• Maintain and provide solutions for the Online Ordering system.
• Maintain existing and build API services.
• Integrate external 3rd party solutions.
• Attend weekly meetings and perform end to end demo with the Product Development Strategist (AUS).
• Organize, Manage and Direct the team operation using Agile Project Management Methods.
• Contribute to the conceptualization and design of applications based on the requirement.
• Lead and guide team development towards successful project delivery.
• Provide software analysis, problem definition, requirements, and solution.
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications.
• Utilize backend data services and contribute to increase existing data services API.
• Optimize and improve the existing codebase for maintenance and scale.
• Create software documentation for application development projects.
• Deploy applications both on staging and production servers.
• Provide software support during and after product release.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Perform other duties as may be assigned.

Essential Duties and Responsibilities:

• Execute projects under different accounts (Deliverit, OOLIO, IdealPOS).
• Coordinate communications, including taking calls and responding to emails to project management lead.
• Setup SEO on Online Ordering Admin.
• Setup social media logins on Facebook for Developers & Google Cloud Platform.
• Creating select store page using HTML & CSS.
• Addressing tickets from customer support.
• Requesting touch logs for SSLs using HQ.
• Setup of store details on client admin.
• Adding page rules on cloudflare.
• Adding custom JS on website & online ordering template.
• Ensuring responsiveness of design on different web browsers.
• Ensuring responsiveness of design on different mobile web browsers.
• Adding site on Cloudflare.
• Creating VHOST folder using HQ Platform.
• Enabling APIs on Google Cloud Platform.
• Checking alerts of apps on Facebook for Developers.
• Ensuring clients site is secured.
• Converting sites to required website template.
• Designing clients landing page and OO(Online Ordering).
• Attends clients request in some changes in their site, sometimes adding or removing some element which they requested.
• Manipulating pictures in photoshop to be use in their in Landing Page.
• Responsible for handling/creating all instore and online menu builds for new clients.
• Responsible for any new clients’ instore and online menu updates/changes.
• Provides any support towards PH and AUS staff regarding menu builds before and during product release.
• Ensure that standards of menu builds are done and delivered a high quality finished zips.
• Perform other duties as may be assigned.